Imagine turning casual bettors into loyal and profitable players. EngageX is not just technology — it's a results engine specifically developed for the betting market.
Our proprietary intelligence was designed to significantly increase bettor retention by understanding exactly what each player needs, when they need it — 24 hours a day, without breaks.
EngageX has the potential to convert more deposits through personalized interactions that eliminate doubts, accelerate decisions, and transform curiosity into real bets.
EngageX was designed to recognize each bettor's unique patterns and generate personalized offers, accurate recommendations, and tailored challenges, transforming each interaction into a real opportunity to increase lifetime value (LTV) and reduce churn.
Discover the exclusive architecture that makes EngageX the most advanced solution for the iGaming market, with components specifically developed to meet the needs of the industry.
While common systems offer at most 5 user segments, our hyper-personalized engine was developed to create hundreds of micro-segments in real-time. The expected result? Offers and messages with a conversion rate significantly higher than the market average.
Has your user base doubled in size? No problem. Our infrastructure was designed to process millions of interactions without performance degradation, even during peaks of major sporting events.
We've developed connectors for the main systems in the market, with the goal of providing fast and efficient implementation. This can represent significant savings in development hours and integration costs.
Designed to ensure compliance with GDPR and gaming regulations in various countries, our system prioritizes data security and the protection of your operation.
We've developed technology to identify risk behaviors before they become problems, protecting players and strengthening your brand's reputation in the market.
Discover the powerful capabilities that transform the bettor's experience and drive your operation's results.
The challenge: Bettors miss betting opportunities because of the friction of having to open apps or access websites.
EngageX allows bettors to place their bets directly through WhatsApp, without having to open apps or websites. With a simple text message, the bettor can:
This functionality eliminates barriers and captures betting decisions that would be lost due to the friction of having to open apps, especially at critical moments during live sporting events.
The challenge: Generic messages have low open and conversion rates, resulting in lost opportunities.
EngageX uses behavioral data and individual preferences to create highly personalized communications for each bettor. This includes:
This hyper-personalization results in significantly higher open and conversion rates than traditional emails or generic messages, increasing engagement and revenue.
The challenge: Complex interfaces increase the time to place bets, reducing the total volume.
EngageX allows bettors to place bets using natural language, either by text or voice. Bettors can simply say or write what they want to bet on, such as:
The system interprets the intention, confirms the details, and processes the bet in seconds, significantly reducing placement time and increasing the total volume of bets per user.
The challenge: Fragmented systems lose contextual information, resulting in irrelevant offers.
EngageX maintains a living and complete memory of each interaction with the bettor, creating a total context that allows:
This contextual memory allows the system to make highly relevant and personalized offers, significantly increasing the accuracy and acceptance rate of promotions.
The challenge: Unidentified risk behaviors can lead to regulatory problems and damage to reputation.
EngageX incorporates responsible gaming principles in all interactions, protecting both bettors and your brand's reputation:
This proactive approach to responsible gaming not only protects bettors but also strengthens the brand's reputation and reduces regulatory risks, resulting in more lasting and sustainable relationships.
The challenge: Fragmented interactions between channels create disconnected and inefficient experiences.
EngageX offers a consistent and continuous conversation experience across all communication channels:
This omnichannel capability allows bettors to start a conversation on one channel and continue on another without losing context, creating a fluid and unified experience that increases satisfaction and reduces operational costs.
The challenge: Traditional automated service frustrates users with limited and robotic responses.
EngageX understands natural language with human precision, allowing:
This human understanding capability combined with precise and personalized responses allows most questions to be resolved without human intervention, significantly improving user satisfaction and reducing operational costs.
See practical situations that demonstrate the real impact of EngageX on the day-to-day of your betting operation.
The problem: Bettors miss profitable cashout opportunities because they are not actively monitoring their bets during games.
🎯 Peter bet $500 on Manchester United to win with odds of 2.0 (potential of $1,000)
In the second half, Manchester United is winning 1-0 — but the opponent is pressing, and the game seems to turn at any moment.
Suddenly, Peter receives on WhatsApp:
Peter thinks quickly: if he holds until the end and Manchester United holds on, he wins $1,000 — but if it's a draw, he loses everything. He responds "Yes". In seconds, EngageX confirms:
The problem: Unidentified risk behaviors can lead to regulatory problems and damage to the brand's reputation.
🎯 Fernanda is a frequent player.
In the last two hours, she has made 25 consecutive bets, with progressively higher values — a clear sign of risk behavior.
Suddenly, in the middle of the game, she receives on WhatsApp:
Fernanda ignores it. Ten minutes later, she tries to place a bet much higher than her usual value.
The problem: Combined bets (parlays) have high profit potential for the house, but many users find it complex to assemble them.
🎯 Carlos is a fan of multiple bets (parlays), but doesn't have the time or patience to assemble them himself.
Today, he wants to bet on the Champions League games, but he's in traffic and can only send a quick message on WhatsApp.
He writes:
In seconds, he receives:
Carlos responds:
EngageX confirms:
The problem: Sports bettors rarely explore other products on the platform, limiting their total value.
🎯 Lucas has just placed a sports bet on the Manchester United game.
He closes the ticket, ready to leave the platform. But before that, he receives on WhatsApp:
Lucas responds:
In seconds, EngageX confirms:
Lucas enters the casino, tests the slots, and ends up adding new deposits to continue playing.
The problem: Generic offers have low conversion and waste resources on low-potential users.
🎯 EngageX identifies 730 users who bet more than $500 in the last week.
Instead of treating everyone the same, it sends via WhatsApp:
📲 Several users activate the offer, place new bets, and take advantage of the exclusive benefit.
The problem: Reactivating inactive users is usually cheaper than acquiring new ones, but most platforms fail in this process.
🎯 Carlos has been inactive for 22 days, without placing bets.
On a Monday morning, he receives on WhatsApp:
Carlos responds:
EngageX confirms:
Carlos starts interacting with the platform again, places his bet, and revives his bond with the game.
Discover how EngageX transforms your betting operation into a results machine.
EngageX was designed to take on a large part of customer service, which can represent significant savings in operational costs. Operators with a large volume of users will be able to reduce personnel expenses while improving customer satisfaction.
While competitors offer standardized service, EngageX was developed to deliver instant and hyper-personalized responses on any channel. This can result in better NPS (Net Promoter Score) and longer average stay time.
EngageX was designed to convert more deposits and finalize more bets that would be about to be abandoned. This can represent a significant increase in monthly revenue just by recovering unfinished bets.
Our technology was developed to reduce churn through precise interventions before the bettor decides to leave. Considering that acquiring a new customer costs on average more than maintaining an existing one, this can represent significant savings.
EngageX was designed to increase the average value spent by bettors throughout their journey with the brand. This can represent a significant increase in monthly revenue after implementation.
EngageX will not only protect your operation — it will provide concrete evidence of compliance. This can represent a reduction in fines and penalties related to responsible gaming, with significant annual savings.
EngageX was developed with a focus on security and privacy from the start. Our triple-layer architecture was designed by security experts to ensure that your operation is always protected.
Each automated decision can be tracked and justified, with detailed logs that satisfy regulatory requirements.
Sensitive information will be protected with advanced encryption, ensuring that personal data remains secure.
Transparent opt-in system, highlighting clear benefits for the user.
Designed to meet the most stringent privacy regulations, eliminating legal risks for your operation.
Automated reporting system to facilitate regulatory audits and demonstrate compliance.
Our team is ready to present how EngageX can transform your betting operation and create new growth opportunities.